How do I return my product(s)?

Last updated: 3.10.19
There are different return methods depending on where you purchased your product. Items purchased at the Reebok online shop can only be returned to us by post with SwissPost. Items purchased at a Reebok retail store can only be returned to a Reebok retail store.

Items purchased from the Reebok online shop
You can return your online order free of charge within 30 days of receiving your order. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.

Please note: you will not be charged shipping costs for your return if you return your order with the same carrier that had originally delivered it to you and follow our return instructions below.

Returns with Swiss Post:
  1. Fill out the return form with your return reason(s) and insert into your parcel then seal the box. A return form and return label should have been sent with your original order.
  2. Attach the pre-paid label to your parcel over the original label.
  3. Keep note of the tracking number stated on the return label.
  4. Drop off your parcel at a Swiss Post drop-off point.

Use Swiss Post pick@home service
Save yourself the trip to a Swiss Post store. Have your package picked up from home or an address of your choice by a mail carrier.

Good to know: 
- You can use the pre-printed return labels from Reebok.
- You can choose any pick up address (e.g. from your office).
- The package will be collected the following day or any working day of your choice.
- Tracked return information online
 
Schedule your pick up at https://www.post.ch/pickathome

Items purchased at a Reebok retail store
If you'd like to return item(s) you purchased at the Reebok store, then the best thing to do is to return your unwanted item(s) to the same store where you originally purchased them. Please bring your receipt with you, and make sure you’re returning your item(s) within 30 days of purchase. Please note that we are currently not able to accept returns at our stores for items purchased from our online shop. 

Return policy
For rules and restrictions on returns, please check our return policy.

Items purchased at a Reebok authorised reseller
If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to a Reebok store.

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